COVID-19: You may experience delays learn more
COVID-19: You may experience delays learn more

Refund & Exchange Policy

All of our cloth diapers are FINAL SALE and not eligible for refund or exchange. For hygienic reasons, similar to purchase of underwear and bathing suits, they cannot be accepted.

Shipping Error and Canceled Orders

We get it - mistakes happen! When placing an order make sure to double check all of the shipping details. If an error happens, we will happily adjust your order up to one hour after the order is placed. Any request for changes after the 1 hour mark will be subject to shipping and restocking charges.

Please note that all payments are processed in USD. Customers shopping outside the US will be charged in USD and their payment processor will handle the currency conversion. When processing an order cancellation the amount returned may vary based on that day's exchange rate.

100% NO-RISK MONEY BACK GUARANTEE

Nora's Nursery has a 100% No-Risk Money Back Guarantee on all of our products. We strive to make the best quality products for you and your family. Should your product be defective we will give you your money back. Please reach out at any time to our customer service and we will gladly resolve any issues.

Defective issues are qualified as the following: Damaged or missing snap button, PUL delamination, or leaks. With leaks, we will work with you to determine the root cause of the leak as many times this is due to washing and care especially in cases of hard water. 


Please note issues derived from improper care or washing will void the guarantee. Make sure to read the care instructions carefully before using. Looking for instructions on care? Please view our blog  as we have worked to provide many resources to ensure proper care of your product. Read the Blog Here.

Product Color Variation

Please note, colors on screen may vary from physical products. Nora's Nursery does not provide refunds based on color variations or change in color preference. Due to display settings on your devices, variations may occur. Lifestyle images submitted by customers could contain photography filters prior to sharing them with us. 

Sales & Promotions

Nora's Nursery runs sales and promotions at various points of the year. We can not adjust previous purchases with promotional pricing. Items can only receive the special pricing during the sale/promotional period.