Refund & Exchange Policy
At Nora’s we put a lot of effort and care into our products because we want you to LOVE them! However sometimes it is just not the right fit for your family and that is ok.
All products excluding clearance items* can be returned for a refund or exchange within 30 days of delivery. Due to hygienic reasons we require the following conditions to be met in order to be able to process your refund or exchange:
- Contact Customer Care through our Contact Us Page
- Must be less than 30 days after item has been marked delivered
- Person contacting us must be the person who purchased, if received as a gift please reach out to the purchaser to contact us in order for us to proceed
- IMPORTANT! Packaging must be unopened and product unused, under no conditions are we able to accept opened items back.
- Customer is responsible for shipping the item back to us, and return shipping fees.
- Restocking fees will be deducted from the return value. Shipping fees charged on purchase will not be refunded.
- If the items were shipped in error, we will look after shipping and restocking fees
- Gift Cards are final sale
- No returns will be accepted from 3rd party sellers, must contact original seller
Shipping Error and Canceled Orders
We get it - mistakes happen! When placing an order make sure to double check all of the shipping details. If an error happens, we will happily adjust your order up to one hour after the order is placed. Any request for changes after the 1 hour mark will be subject to shipping and restocking charges. In the event an order error is missed by the customer, and the order ships out to the incorrect address and then returned to sender, customers are responsible for paying the shipping fee to the correct address.
Important to note, all payments are processed in USD. Customers shopping outside the US will be charged in USD and their payment processor will handle the currency conversion. When processing an order cancellation the amount returned may vary based on that day's exchange rate.
Product Color Variation
Please note, colors on screen may vary from physical products. Nora's Nursery does not provide refunds based on color variations or change in color preference. Due to display settings on your devices, variations may occur. Lifestyle images submitted by customers could contain photography filters prior to sharing them with us.
Sales & Promotions
Nora's Nursery runs sales and promotions at various points of the year. We can not adjust previous purchases with promotional pricing. Items can only receive the special pricing during the sale/promotional period.
*All Clearance Packs, Singles and Accessories are Final Sale and cannot be returned or exchanged.
Why Doesn't Nora's Nursery Have A Phone Number?
Nora's Nursery does not have a call centre. As a small business we are not set up to handle high volumes of phone calls, and Nora's Nursery was a brand built online, therefore our customer care is online as well. Though you may receive automated responses every once in a while, we believe in a more personal and direct approach, all of our channels are managed by team members who are eager to help you, quickly and efficiently.
Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our team is here for you. We understand that your time is valuable, and we're committed to making your experience with Nora's Nursery as smooth and enjoyable as possible!
Thank you for choosing Nora's Nursery as your trusted brand, and we appreciate your support!