Nora's Nursery Shipping Order Information
All orders that are in-stock will be shipped within 3 business days from one of our warehouses which are located in the U.S.A. Unfortunately, Nora's Nursery cannot guarantee delivery times due to the unknowns involved with shipping (i.e. weather, labor disruptions, peak service times).
Please note that due to the holiday season some of our shipping providers will experience delays and tracking information can also be affected. It is important to use your tracking information provided and contact the carrier that is transporting your shipment. They will be able to give you updates on your items once they leave our warehouse.
See below for more information about USA and International shipping options.
Our main priority continues to be ensuring the health and safety of our colleagues and customers. As we adjust our processes, and take extra measures we have seen a delay in inventory and shipping. We continue to work hard making decisions under changing circumstances to make sure we are providing the best experience possible to all of our customers. Our team is continuing to prioritize our customers, and do our best to decrease the time between restocking inventory. We want to take a moment to thank you for your understanding, patience and continued support.
Changes to Shipping Information
We get it - mistakes happen! When placing an order make sure to double check all of the shipping details. If an error happens, we will happily adjust your order up to one hour after the order is placed. Any request for changes after the 1 hour mark will be subject to shipping and restocking charges.
Deliveries and Rescheduling Deliveries
At Nora's Nursery we always strive to make your shopping experience as seamless as possible, including when it comes to shipping. We take responsibility for ensuring that your orders are processed and shipped promptly, and we will always do our utmost to address any issues that arise as a result of our actions.
Once orders are shipped and leave our warehouse, they are in the care of our trusted carriers. We would like to clarify that Nora’s cannot be held responsible for missed deliveries or the need to reschedule. These issues are generally beyond our control and are better addressed directly with the carrier service responsible for delivering your package. If you do encounter any such issues, we recommend contacting the carrier service first to resolve them quickly.
It is important to note that we are only responsible for delivery discrepancies that arise due to errors made on our website or by our staff. In such cases, we will take full responsibility and work diligently to make things right.
We appreciate your trust in us and are always here to help should you have any questions or concerns about our shipping policy. Our goal is to ensure that you receive your orders promptly and with minimal hassle, and we look forward to continuing to have you part of our community.
Shipping & Delivery Claims
At Nora’s we offer real time tracking on all orders for full transparency for our customers. Please make note of your tracking information you receive and keep track of your items. Should you need to contact us regarding shipping concerns or items delivered please review the information below:
US Customers: Customers have 15 days after items are marked delivered to open a claim regarding missing or damaged items. After this time frame we are unable to support claims made.
International Customers: Customers have 3 days after items are marked delivered to open a claim regarding missing or damaged items. After this time frame we are unable to support claims made. As International orders do take longer, any order that shows shipment and no updates after 10 days, you can reach out to our team to open an investigation for an update on your items.
USA SHIPPING POLICY
We offer free standard shipping in the USA* on orders over $50!
Free Standard Shipping (5-7 business days) on all orders over $50.
Orders under $50 will have a flat rate fee of $9.99 added during checkout for standard shipping.
All US orders over $140 will have a Signature Required rate added to their order.
For our US customers that are outside the continental US (ie. Alaska and Hawaii) some shipping charges may apply. Please note due to the current situation with COVID-19 orders going to these areas are experiencing processing and shipping time delays. We are doing everything on our end to ensure that we are getting your orders ready to go as quickly as we can. We apologize for any delays once it leaves our hands. We appreciate your patience and support during this time.
INTERNATIONAL SHIPPING POLICY
Please note, International order shipping times range from around 3-5 weeks once your order has been processed and leaves our warehouse. If you're shipping outside of the United States, your order may be subject to customs, import duties and local sales tax paid upon arrival. Nora's Nursery has no control over arrival times, or these charges as customs policies and import duties vary widely from country to country. We are able to offer you the option for shipping with Duties and Taxes paid. During check out you will see these fees as part of the shipping fee. This will vary by country. By paying upfront there will be no surprises when the item arrives to you.
UK & EU CUSTOMERS
We ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.
|Real Time Rates - Calculated at Checkout
With Duties and Taxes included
Free Shipping over $150*
|International** (Outside of Canada and the US)
Real Time Rates - Calculated at Checkout
*Free shipping promo subject to change at any time without notice.
**We are now shipping to almost all countries excluding the following: Afghanistan, Belarus, Bhutan, Brunei, Cayman Islands, Central African Republic, Chad, China, Congo, Costa Rica, Cuba, Eritrea, French Polynesia, Gambia, Guatemala, Guinea, Guam, Guyana, Hong Kong, Israel, Laos, Libya, Macao, Mauritius, Myanmar, Niger, Panama, Papua New Guinea, Paraguay, Palestinian Territories, Russia, Reunion, Rwanda, Saint Martin, Solomon Islands, South Sudan, Swaziland, Syria, Taiwan, Timor-Leste, Turkmenistan, Uganda, Ukraine, Uruguay, Vanuatu, Western Samoa, Yemen.
International Countries that are DDU only - Iceland.