Nora’s Nursery is proud to offer Worldwide Shipping. There are a few locations where we are currently unable to ship to. For a list of these locations, please visit our Shipping Page.
How long will my order take to ship?
All orders that are in-stock will be shipped within 3 business days from one of our warehouses which are located in the U.S.A. Unfortunately, Nora's Nursery cannot guarantee delivery times due to the unknowns involved with shipping (i.e. weather, labor disruptions, peak service times). See below for more information about USA and International shipping options.Please note that due to COVID-19 some of our shipping providers are experiencing delays, and tracking information can also be affected. It is important to use your tracking information provided and contact the carrier that is transporting your shipment if you need extra assistance. They will be able to give you updates on your items once they leave our warehouse.
Our main priority continues to be ensuring the health and safety of our colleagues and customers. As we adjust our processes, and take extra measures we have seen a delay in inventory and shipping. We continue to work hard making decisions under changing circumstances to make sure we are providing the best experience possible to all of our customers. Our team is continuing to prioritize our customers, and do our best to decrease the time between restocking inventory. We want to take a moment to thank you for your understanding, patience and continued support.
What are the current shipping rates?
USA SHIPPING POLICY
We offer free standard shipping in the USA* on orders over $50!
Free Standard Shipping (5-7 business days) on all orders over $50.
Orders under $50 will have a flat rate fee of $9.99 added during checkout for standard shipping.
For our US customers that are outside the continental US (ie. Alaska and Hawaii) some shipping charges may apply. Please note due to the current situation with COVID-19 orders going to these areas are experiencing processing and shipping time delays. We are doing everything on our end to ensure that we are getting your orders ready to go as quickly as we can. We apologize for any delays once it leaves our hands. We appreciate your patience and support during this time.
INTERNATIONAL SHIPPING POLICY Canada: Real Time Rates - Calculated at Checkout With Duties and Taxes included Free Shipping over $150*
International (outside of Canada and the US) Real Time Rates - Calculated at Checkout With Duties and Taxes included If you're shipping outside of the United States, your order may be subject to customs, import duties and local sales tax paid upon arrival. Nora's Nursery has no control over these charges as customs policies and import duties vary widely from country to country. We are able to offer you the option for shipping with Duties and Taxes paid. During check out you will see these fees as part of the shipping fee. This will vary by country. By paying upfront there will be no surprises when the item arrives to you.
UK & EU CUSTOMERS
We ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.
What do I do if I have an issue with my delivery or the items delivered?
All shipping or delivery issues need to be reported to us within 30 days of date of delivery noted by courier for assistance. Please contact us here.
Shipping & Delivery Claims
At Nora’s we offer real time tracking on all orders for full transparency for our customers. Please make note of your tracking information you receive and keep track of your items. Should you need to contact us regarding shipping concerns or items delivered please review the information below:
US Customers: Customers have 15 days after items are marked delivered to open a claim regarding missing or damaged items. After this time frame we are unable to support claims made.
International Customers: Customers have 3 days after items are marked delivered to open a claim regarding missing or damaged items. After this time frame we are unable to support claims made. As International orders do take longer, any order that shows shipment and no updates after 10 days, you can reach out to our team to open an investigation for an update on your items.
Our warranty is only extended to the original purchaser of the products. Warranty defects may either be repaired or replaced at the discretion of Nora’s Nursery. All diapers with excessive wear will not be replaced or repaired under our warranty. Except in cases of manufacturing or component defect, this warranty does not cover leaking, wicking, staining, diaper odor or normal wear/tear or inappropriate undoing of the snaps.
Snaps: We offer a 365 day warranty on all our snaps. If your snap pulls off, cracks or isn’t working let us know and we will fix it right away.
Elastics: We have a 120 day warranty on all elastics. Elastics that have become un-attached in the casing, stitching undone, or have a defect due to a manufacturing error are covered under the warranty. Elastic that has been dissolved or become corroded due to detergents or cleaning agents are not covered under the warranty.
Sewing: We have a 120 day warranty on all stitching and seams. Holes or snags that occur in any of the fabrics due to wear and tear of the fabrics are not covered under our warranty.
PUL (Polyurethane Laminate – The waterproof part): The liner has a 120 day warranty from delamination. The PUL leaking is not a manufacture defect and it is caused by not following the washing instructions. The life expectancy of our products depends on the degree of care taken, the quantity of diapers in your rotation and type of abuse the diaper is given. Proof of purchase from an authorized retailer is required if you have not purchased your product directly from this site. Learn more about our warranty policy
How do I change/cancel an order I just placed?
We get it - mistakes happen! When placing an order make sure to double check all of the shipping details. If an error happens, we will happily adjust your order up to one hour after the order is placed. Any request for changes after the 1 hour mark will be subject to shipping and restocking charges.
Please note that all payments are processed in USD. Customers shopping outside the US will be charged in USD and their payment processor will handle the currency conversion. When processing an order cancellation the amount returned may vary based on that day's exchange rate.
What is the best way to contact Nora’s Nursery?
If you have questions about your order, or cloth diaper care, you can reach out to our Customer Care Team via Email. We do our best to respond to all inquiries within one business day. Our customer care hours are Monday - Friday 8am - 5pm EST.
Nora's Nursery does not have a call centre. As a small business we are not set up to handle high volumes of phone calls, and Nora's Nursery was a brand built online, therefore our customer care is online as well. Though you may receive automated responses every once in a while, we believe in a more personal and direct approach, all of our channels are managed by team members who are eager to help you, quickly and efficiently.
Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our team is here for you. We understand that your time is valuable, and we're committed to making your experience with Nora's Nursery as smooth and enjoyable as possible!
Thank you for choosing Nora's Nursery as your trusted brand, and we appreciate your support!
What is your return policy?
All of our cloth diapers are FINAL SALE if opened and not eligible for refund or exchange. If the item is unopened you are eligible for return within 30 days of delivery. Click to Learn more.
What is included in a 4 pack? A 7 pack?
Our cloth diapers are sold as singles, in packs of 4 and packs of 7. Our single cloth diapers come with 1 bamboo insert. Our 4 pack of cloth diapers includes 4 pocket diapers and 4 bamboo inserts. Our 7 pack of cloth diapers includes 7 pocket diapers, 7 bamboo inserts and 1 wet bag that can be used to store clean and/or dirty diapers.
What materials are used to make the diapers?
Diaper shell: 100%polyester with waterproof TPU layer
Diaper inner: Micro fleece 100% polyester
Elastics Do Contain Latex
What Materials are used in the Bamboo Inserts?
Insert: The outer 2 layers are bamboo with 80% bamboo and 20% polyester, while the inner 2 layers are microfiber with 80% polyester and 20% polyamide/nylon.
What materials touch the baby’s bum?
Micro fleece 100% polyester Bamboo insert
Why does prepping cloth diapers require multiple washes?
This is an initial step that should be taken to rinse away any natural oils found on fabrics. Prepping cloth diapers also opens up fibres to ensure adequate absorbency.
What can I do about leaking?
If you are experiencing leaks please check if you have the right fit. You can also try using extra inserts for extra absorbency. You may also be experiencing mineral build up from hard water. For more tips on getting the perfect fit please click on the links below:
What are signs that I may have build-up on my diapers?
If you are experiencing absorbency issues, and/or an odor, you may have a build-up on your cloth diapers. This can be caused by hard water, detergents, or diaper creams that are not safe for cloth diapers, ointments, oils, etc. For more information on build up and odor, please click on the links below:
When choosing a laundry detergent for cloth diapers, look for high cleaning power while avoiding fragrances and perfumes, dyes, optical brighteners and bleach. Avoid harsh enzymes if your baby has sensitive skin. Consider natural, unscented, non-toxic and hypoallergenic brands that are free of phosphates and other harsh chemicals. Ensure your cloth diaper detergent does not contain fabric softeners as this can cause residue build-up over time. See more on recommendations for detergents here:
There are no diaper creams that aren’t cloth safe: These are made to create a barrier on your baby’s bottom, and, guess what? They will also leave a barrier on your diapers, which will inhibit their absorption. Some common diaper cream ingredients that can cause staining, repelling, or odors and should be avoided are as follows: petroleum/petroleum jelly, paraffin, cod liver oil and calamine.To see a list of recommended diaper creams. Please visit the link below.
How many diapers do I need to start cloth diapering?
For newborns and young infants, the suggested number of cloth diapers and inserts is 24 to 36. For older infants, we suggest 14 to 24 diapers and inserts. These suggestions are based on the need to change a diaper every 2 hours, and would require washing every 2 to 3 days. If you plan to launder your diapers more frequently, you could make-do with fewer.
How can I get rid of lingering odors on my diapers?
To get rid of lingering odors it may be time for a deep clean or stripping your diapers. Click here on instructions on how to do this:
Hard water can be a nuisance as it leaves mineral deposits on your faucets and fixtures. Hard water can also affect the performance of your laundry detergents, and therefore can affect your laundry routine and cause build up. Click here for more information on dealing with hard water and how to combat it:
Wash cloth diapers using a normal warm or hot water cycle. During regular washes, use water that is less than 95oF to increase the lifespan of your diapers. When cleaning cloth diapers that are extremely soiled or when tackling build-up, you can increase the water temperature - but ensure the water is less than 115oF. When you wash cloth diapers, never boil them as this can cause damage:
Are cloth diapers safe to put in the dryer?
Yes, cloth diapers are safe to put in the dryer. To lengthen the lifespan of your diapers, your best bet is to tumble dry on a delicate or low heat setting. When drying cloth diapers, avoid dryer sheets as this can cause residue build-up.
Can I wash cloth diapers with other laundry?
Yes, you can wash your cloth diapers with other laundry as long as the wash routine is consistent and cloth diapering washing/drying rules are adhered to.
Make sure to avoid anything with velcro, and clasps, and zippers, as well as towels, and anything else you wash that requires a heavy duty wash cycle.
How can I get rid of stains?
First know that staining on cloth diapers is normal! Allowing your cloth diapers some time to dry in the sun may be just what they need to help combat stubborn stains!
See more on helpful tips to get rid of stains here: